New Hosting 30-day Guarantee

All new hosting clients may choose to cancel hosting within the first 30 days and receive a full refund of their hosting fees.
NOTE: The 30-day guarantee does not include server leasing, which is NON-REFUNDABLE.

Hosting Fees are Non-Refundable After First 30 Days

After the first month, any hosting fees paid to Longterm Solutions, whether for a month or for a longer period, are non-refundable.

Programming Rate

Longterm Solutions reserves the right to change its hourly programming fees at any time without notice. Clients who need additions or modifications to existing solutions will be billed at the current hourly rate at time of the work request.

Database Backups

Longterm Solutions backs up databases hourly, and archives all databases daily. Databases are backed up nightly to a separate cloud storage system; 8 days of backups are kept, as well as 24 hourly backups. Databases are archived every 30 days as well.

Clients are strongly advised to keep their own archives of websites and databases. Longterm Solutions will be glad to provide a means for all clients to download backup copies of their databases.

Longterm Solutions is not responsible for any data loss incurred while solutions are hosted on our servers. We take extraordinary precautions against loss of data.